The customer is responsible for all shipping charges associated with product retrieval and newly issued product.
ALL RETURNS WILL BEGIN AS STORE CREDIT. MANAGEMENT APPROVAL REQUIRED FOR FUND REIMBURSEMENT. ALL EXCHANGES WILL BE OFFERED AS SIZE EXCHANGES ONLY - NO OTHER OPTIONS ARE AVAILABLE.
Online Return Requests
If a refund is approved, you should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Customers have 48 hours from the time an order is placed to cancel or change an order.
Shipping - General
We can ship to virtually any address in Europe. If you want your order to be shipped to the US - please order directly in the US and use the website https://www.ctdbowling.com. Thank you. The shippiing costs will be shown at checkout. All shipping costs are weight-based. You will find them on each product site, as well as the total weight on the checkout page.
Payments are received via bank transfer or via Paypal.